SAP Field Service Management

SAP Field Service Management empowers businesses to increase customer satisfaction through mobile tools, artificial intelligence, machine learning, and internet of things. SAP Field Service Management automates processes, helping businesses to connect, accelerate execution and, improve the productivity of your service team while lowering costs.

With the solution, your key people can make decisions based on real-time data, manage all field service operations, and utilise the advanced analytical dashboards. Reduce your spend and support cross-selling and up-selling while improving customer satisfaction with fast resolutions and service processes.

As an SAP Global Partner, TRC Solutions provide your team with the knowledge and training to utilise SAP Field Service to take your business to the next level and increase efficiency.

Improve relationships with your customers

By providing data on customer experiences and combining it with your service information, you gain insights and create better customer experiences and customer loyalty through quicker and improved performance.

Qualtrics CustomerXM solutions enable you to collect feedback with user-friendly surveys and advanced analytics, and get actionable insights. Share customer satisfaction scores throughout your team to inspire improvement and provide a full view of performance.

SAP Field Service Management provides an overview of metrics and KPIs through a customisable analytics dashboard. Mobile access to reporting and printing functionality enables your team to manage field service operations and deliver successful outcomes for your customers.

End-to-End Service Management

Integration with SAP ERP creates smooth data flow between field service and back-office processes. SAP Field Service Management improves technician productivity and efficiency by streamlining invoice and sales activities. Relevant data such as time, materials, and mileage costs are automatically transferred to back-office functions to flow into billing, reporting, and quality assurance.

Artificial intelligence improves your scheduling, planning, and dispatching capabilities. The solution matches technicians to appropriate assignments or it can automate the selection process. Internet of Things (IoT) capabilities and sensor data enable you to detect issues early and deliver quick and preventive maintenance to reduce cost.

You profit from many possible extensions on top of the field service management solution. For example, you can integrate an augmented reality remote support solution and empower your technicians to collaborate virtually.

Improve Productivity

SAP Field Service Management empowers you to optimise work and resource planning and improve productivity using artificial intelligence. The intelligent scheduling and dispatching support your requirements and enables you to become an agile business and maintain visibility throughout the process of planning service execution.

The SAP Crowd Service solution helps you manage and reduce resource limitations – such as having enough team members available in the field when required – to help meet your customers demand and expectations. Build a network of service experts and manage third parties through crowdsourcing and partner collaboration

The role of an SAP Partner

SAP Field Service Management is implemented and supported by a global network of SAP Partners that bring specialist knowledge to guide clients from the Pre Sales Process to beyond Go-Live.

As an SAP Global Partner, TRC Solutions are committed to delivering solutions to meet and exceed our clients’ objectives and ambitions. We pride ourselves on the transparency and rigour of our process which works to integrate competitive management application technology, create and conquer complex challenges.

Our ethics are the foundation we derive and build from, installing confidence and integrity throughout all and any application of our services.

SAP Field Service Management

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