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SAP Add-On

Field Service Management

Maximise profitability and reduce expenses on a daily basis. This solution ultimately offers a unified approach to service delivery, meeting the changing requirements in the field.

Increase First Time Fixes & Customer Satisfaction

SAP Business One is an ERP system that integrates applications, manages business functions and automates back-office tasks that involve customer service and field service management. This technology is essential for success but service teams in the field are falling short due to their paper-based systems and not delivering satisfaction and value for customers. Customers determine the success and viability of an enterprise now, more than ever. Furthermore, they demand high levels of service for each Euro or Pound they spend with an organisation.  Coresystems Field Service Management Software for SAP Business One is vital for any enterprise who want the best from their field service team.

This SAP certified Add-On has many benefits which include:

  • Connecting all aspects of the field service value chain with the rest of the enterprise
  • Automating many of the time-consuming, manual processes associated with customer service
  • Oversee multiple jobs in real-time and equip field personnel with up-to-date information to complete repairs quickly
  • Boost first-time fix rates and, consequently, customer satisfaction ratings
  • Tracking employee performance, recognising field engineers who excel, as well as those who may need extra training or support
  • Analytical data also shows product line performance and how industry trends may shape future needs

Watch the Field Service Video

Effective field service management is a game changer when optimised. Data can be used to ensure the right person is dispatched to the right job, armed with the correct equipment and information. Your Field Service Agent can interface with office systems via mobile devices, including job scheduling, service histories, customer information, access to manuals and parts while liaising with dispatchers, managers and colleagues.

With these tools at hand, Operations Managers and company executives have all the data required to maximise profitability and reduce expenses on a daily basis. This solution ultimately offers a unified approach to service delivery and meets the changing requirements in the field.

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