Retail Add-On for SAP ERP
Unlock the retail vertical by partnering with TRC Solutions, the global, retail Industry specialists for SAP ERP.
Why Partner with TRC Solutions?
With over 25 years specialising in the retail industry, TRC Solutions is trusted by global ERP resellers who are looking for global retail expertise
Our understanding of the challenging and ever-changing retail industry places us in a unique position to help global ERP resellers unlock retail opportunities in their funnel. We successfully work as secondary specialist partners with SAP partners from around the world, rolling out deployments, freeing up the primary contractor to focus on the delivery of the core ERP project. As your retail specialist, we will work with you to scope out the needs of the client and with over 25 years in the retail vertical, we can preempt many of the challenges and needs of the client in advance, helping you, the reseller, proactively solve for the client and work on building the relationship that will serve you both well into the future.
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Benefits of Working with TRC Solutions for Global Retail ERP Projects
As an SAP Partner, we understand the language and culture of enterprise. We work alongside your sales teams, during the presales process, offering a seamless experience to your client. TRC Solutions’ product portfolio and retail industry expertise, coupled with your ERP credentials, offers a compelling retail ERP offering.
We provide a range of services for your retail clients including:
- SAP Certified EPOS: We provide the leading, global EPOS systems which are fully integrated and certified for SAP ERP
- Sales Support: Our Sales Consultants engage with your clients and prospects directly, freeing your sales resource to concentrate on the bigger ERP project. We coordinate and carry out all product demonstrations in concert with your sales team
- Installation and Training: Our fully SAP Certified installations and training personnel complete a retail scope document that you can add to your overall ERP project plan
- ‘Go Live’ Support: We offer ‘Go Live’ support in branch or virtually
Timezone Support: Your global client’s support needs are met by our multi-timezone support centre- Retail Hours Support Service: We offer a Retail Support Service, which is available 364 days a year, 24/7 to provide support when it is needed
- Online Tracking: Our support team are available online and over the phone. All support tickets are logged in the TRC Solutions ticketing system, so you can track progress at any time
- Custom Service Level Agreements: We offer custom Service Level Agreements to deliver on the needs of your clients
- Retail Hardware Support: We offer full retail maintenance hardware support either directly or through our established, partner network
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