Service Call Management
Enter and respond to service calls quickly, and provide support for service operations, customer interaction activities, and resource management
SAP Business One for Service Management
Winning new customers and retaining existing clients is the key to success in any successful business. Your team are the face of your business interacting with customers on a daily basis. You want to give them the appropriate tools and timely information in order to address questions and resolve issues quickly and effectively while maintaining your service cost targets.
SAP Business One service module can help you accomplish these objectives by allowing you to efficiently administer customer warranties and service contracts, and manage service calls . Optimising sales and service department potential is crucial for maintaining excellent customer relations.
SAP Business One from TRC Solutions provides your business with support for service, sales, and contract management, allowing you to proactively manage your customer interactions for maximum business gain.
SAP Business One optimised for service delivers:
- Improved efficiency of operations due to automated and effective service and contract management
- Increased customer satisfaction due to faster response to customer calls and enquiries, and improved problem-resolving functionalities
- Faster and better decision making based on timely, accurate data on all aspects of the sales and service processes
Key Features
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