Successful Clients Partner with TRC Solutions

The solution TRC Solutions has implemented works as a full accounts system providing accurate job costing, integrates reporting and we have a better view of customers with the CRM solution. Over the years, our business has expanded into different products and the volumes of data increased, so it was clear that we needed a new, more robust solution. As a business, we require the utmost security and accuracy and SAP Business One was the only option that solved for these issues while offering the capability to grow and evolve with our business requirements.

We wanted to streamline our hardware maintenance in both Northern Ireland and the Republic. The goal was to enhance the continuity of service we receive and remove downtime. In retail, if your EPOS system goes down, you can’t trade, costing your business a lot of money. A supplier with the ability to service both the UK and Ireland, such as TRC Solutions, mitigates many risks in our business.

SAP Business One has given us better control over our business. All facets from procurement to sales to warehouse management, finance and reporting are handled by SAP Business One. The pre-sales process that TRC Solutions worked on was important as the team got to really understand what we needed. Rather than focusing on one department or a particular level of management, the team met with TypeTec staff in order to get a full 360 view on what was necessary and this all paid dividends when the solution was implemented.

To maintain our competitive edge, Burke Lubricants needed a solution that would provide detailed analysis of our opportunities, task management for our sales team and ensure precise forecasting. TRC Solutions reviewed the needs of our enterprise and provided the teams with access to detailed ageing reports with closing percentages per rep, last customer activity, and the ability to calculate a complex commission structure. Our sales reps have more control of their sales pipeline and management have the ability to override certain datasets.  Overall, working with TRC Solutions has been a partnership with great understanding and knowledge sharing on both sides.

In order to compete at a global level in retail, we required a solution to completely modernise our internal systems. We selected TRC Solutions because they took the time to listen to and understood our needs while maintaining an eye on the future of retail. The solution that the team implemented interfaces with very specific Duty-Free systems including the Lockheed Martin Chroma Airport Operating system and the US Customs and Border Protection agency. TRC Solutions provided us with a robust, integrated solution that has placed us in a position for future expansion.

Abbey Road is the most famous and oldest purpose built studio in the world, boasting global talent from The Beatles, Pink Floyd, Kanye West and Florence and the Machines to the creation of film scores for movies including Star Wars and Skyfall.  With thousands of music fans coming to the studio each year – often making long journeys to visit, we needed to ensure that the customer experience lives up to expectations. The decision to use in-store technology from TRC Solutions and iVend Retail in Abbey Road is fully in line with our omni-channel model, unifying the online and offline experience.

Our SAP Business One/iVend Retail System from TRC Solutions has helped us achieve enormous time and cost savings thanks to the unification of business processes, supplier price list integration and consolidated reporting. It has also enabled a 360-degree view of our customers with the integrated CRM feature allowing us to serve our customers better now and for the future.

Before partnering with TRC Solutions, we were ready to remove our SAP Business One implementation from the business as it was not functioning as we expected. With the help of TRC Solutions, we now have a fully functioning SAP install that has now been rolled out across our subsidiaries in the United States and Australia. TRC Solutions reviewed the previous install which was slow and not optimised. The team not only improved the solution but built the install from the ground up, moving from on-premise to a hosted server, giving our team much needed remote access.

Our TRC Solutions consultant simplified the process on SAP, reducing the need for extensive staff training and redefined internal processes. We look forward to continuing our partnership with TRC Solutions for years to come.