Supporting Thousands of EPOS Units for Retailers Every Day
Retail is the most demanding industry for service level agreements, when a point of sale unit is down in a store, their ability to sell products is diminished. Point of sale is a critical failure point for the retailer so downtime needs to be minimised to ensure continued ability to process sales and provide control at store level. TRC Solutions have been providing on-site hardware maintenance services to retailers since 1991, we understand the need to be able to provide on-site fix services, 7 days per week, 364 days per year.
Our world class support team have unrivalled industry experience and knowledge, we act as a single point of contact for the installation, servicing and support of a number of EPOS Systems. We are hardware agnostic and have a team of field engineers available across Ireland and the UK who can be onsite with replacement parts within the contractually agreed service level agreement times. Our office based customer support team focus on diagnostics and solution provision that can be deployed quickly and securely by our geographically located engineers.