Retail Hardware Maintenance
On site hardware maintenance delivered by industry experts
On Site Fix, 7 Days a Week, 364 Days a Year
Customer experience is key to the continued success of your business, downtime due to hardware failure will damage this experience and risk the loss of customers permanently. To ensure your business is performing at it’s best, a hardware maintenance contract should be central to your business planning.
Supporting Thousands of EPOS Units for Retailers Every Day
Retail is the most demanding industry for service level agreements, when a point of sale unit is down in a store, their ability to sell products is diminished. Point of sale is a critical failure point for the retailer so downtime needs to be minimised to ensure continued ability to process sales and provide control at store level. TRC Solutions have been providing on-site hardware maintenance services to retailers since 1991, we understand the need to be able to provide on-site fix services, 7 days per week, 364 days per year.
Our world class support team have unrivalled industry experience and knowledge, we act as a single point of contact for the installation, servicing and support of a number of EPOS Systems. We are hardware agnostic and have a team of field engineers available across Ireland and the UK who can be onsite with replacement parts within the contractually agreed service level agreement times. Our office based customer support team focus on diagnostics and solution provision that can be deployed quickly and securely by our geographically located engineers.
Supporting Big Brands Every Day
TRC Solutions provide hardware maintenance services to some of the biggest names on the high street, with hundreds of stores relying on us to keep them operational every day. Our field service engineering capability and inventory logistics processes are in place to enable us to offer challenging service level agreements to our clients.
We offer a range of hardware deployment and support options such as:
- Hardware Installation: Including project management, staging and on-site installation
- Peripheral swap-out: Fox examples, we roll out new pin pads across an entire retailers estate
- On-site fix/replacement: Available 7 days a week, 364 days a year
- Custom service level agreements: These can include 4-hour response for critical failures
Meet our Customer Support Director
Fergus Dooley has been at the helm of the support team since early 2009. As Customer Support Director, he leads both our in-house and remote support teams. Fergus is responsible for managing the delivery of targets for customer satisfaction, monitoring goals, motivating the team while ensuring world class levels of customer service.
Fergus manages all customer service escalations, inventory management for our hardware engineers and planning after sales support for our customers in the UK and Ireland. Connect with Fergus on LinkedIn here.
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