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SAP Customer Checkout – Integrate, Optimise and Grow Your Retail Business

SAP Customer Checkout – Integrate, Optimise and Grow Your Retail Business

SAP Customer Checkout

SAP Customer Checkout is the perfect solution for retailers who need a secure and efficient way to manage their operations in the digital age. With advanced capabilities for growing sales, increasing customer satisfaction, and streamlining checkout processes, SAP’s Point-of-Sale system makes it easy to stay ahead of the competition.

Optimise Your Workflow and Streamline Retail Operations

With SAP Customer Checkout, businesses can get the most out of their retail operations and make transactions run faster and smoother than ever. The intuitive POS system simplifies the complications of modern retail – all while staying secure and up-to-date. By minimising time spent on mundane tasks and maximising accuracy, business owners can rest assured that their operations are running as smoothly and efficiently as possible.

What is SAP Customer Checkout?

SAP Customer Checkout is an intelligent point-of-sale (POS) Software Solution for retailers that enables them to process sales transactions, manage inventory, and handle customer interactions efficiently and effectively. It is designed to be easy to use, flexible, and scalable, making it suitable for a wide range of retail businesses, from small stores to large chains. Some of the key features of SAP Customer Checkout include support for various payment methods, the ability to create and manage loyalty programs, and integration with other SAP systems and applications.

SAP Customer Checkout consists of two software components. The front-end component, SAP Customer Checkout POS, enables customers to easily and securely pay for their purchases. The back-end component, SAP Customer Checkout Manager, is the central management solution that allows you to manage sales and returns from one location.

SAP Customer Checkout Components

You can run on-Cloud or on-premise and empower your sales team through real-time stock overviews and integrated payment solutions to streamline transactions and enhance customer service. With full CRM integration and detailed reports tracking every aspect of the sales process, Customer Checkout gives your business the best platform for success in even the most competitive marketplaces. Features include:

  • Real-time Stock Overview
  • Automated Product Lookup
  • Localised Pricing Management
  • Complete Payment Solutions
  • Customer Loyalty Programs
  • Centralised Promotion Management Benefits

View the Solution Brief here.

What are the key benefits?

  1. Improved efficiency: Streamline the sales process, making it faster and easier for employees to handle transactions and manage customer interactions.
  2. Enhanced customer experience: The Software provides a range of features that improves customer experience, such as support for various payment methods, loyalty programs, and personalised recommendations.
  3. Increase revenue through easy implementation of customer loyalty schemes, special promotions & discounts as well as automated revenue recognition processes.
  4. Greater control over inventory: Tools for managing and tracking inventory are a feature of the system, allowing retailers to better control their stock levels and ensure that products are available when needed.
  5. Greater visibility and insights: The Software offers a range of analytics and reporting tools that can help retailers better understand their business and make informed decisions.
  6. Integration with other SAP systems: SAP Customer Checkout can be integrated with other SAP systems and applications, allowing retailers to leverage the power of the SAP ecosystem to manage their business more effectively. TRC Solutions have implemented SAP Customer Checkout with SAP Business One, SAP Business ByDesign and SAP S/4HANA.

Who uses SAP Customer Checkout?

SAP Customer Checkout is used by a wide range of retailers, hospitality businesses and stadia, including SMEs, large chains, and eCommerce companies. It is suitable for any business with POS that is looking to streamline the sales process, improve customer experience, and gain greater control over its inventory and operations. It can be used in a variety of settings, including:

  1. Brick-and-mortar stores: SAP Customer Checkout can be used in traditional stores to process sales transactions, manage inventory, and handle customer interactions.
  2. eCommerce: The Software can be integrated with eCommerce platforms, allowing retailers to manage their online sales and customer interactions in a seamless and efficient way.
  3. Pop-up stores: SAP Customer Checkout can be used in temporary or pop-up stores to handle sales transactions and manage inventory in a flexible and scalable way.
  4. Malls: Retailers with multiple stores or locations within a mall can use SAP Customer Checkout to manage their sales and inventory across all locations in a centralised and efficient way.
  5. Stadia: Germany’s most popular team, FC Bayern München has been using SAP Customer Checkout since 2018 to achieve greater transparency at 250 points of sale at the Allianz Arena. See their story below:

Overall, SAP Customer Checkout is suitable for any retail business that is looking to streamline its sales process, improve the customer experience, and gain greater control over its inventory and operations.

Here, we have further Case Studies of businesses using SAP Customer Checkout: Born ClothingSansibar Stores, AGRAVIS, Expo 2020 Dubai.

How much does SAP Customer Checkout cost?

The cost of SAP Customer Checkout will depend on a variety of factors, including the specific features and functionality that you need and the number of sales units and locations. In general, pricing for SAP Customer Checkout is based on a subscription model, with fees charged on a monthly or annual basis.

To get a more accurate estimate of the cost of SAP Customer Checkout for your business, it is recommended to contact SAP directly or work with a certified SAP partner. They will be able to assess your specific needs and provide you with a customised quote. TRC Solutions have created a form to provide you with a detailed costing and implementation timeline: Receive a detailed costing of license and professional services for SAP Customer Checkout.

Integration with SAP ERP

SAP Customer Checkout integration capabilities make it an even more powerful solution; combining the best of modern retail with SAP ERP to optimise workflows, maximise efficiency and deliver higher average transaction values. This integration provides pre-built retail-optimised workflows, integrated finance and retail functions, unified reporting suites, real-time alerts, in-store CRM and loyalty/couponing programs to give retailers an edge in customer engagement.

Benefits to SAP Partners

TRC Solutions are closely coupled with the SAP Customer Checkout Team in Germany and together we have a unified vision to bring SAP Customer Checkout along with all ERP products (SAP Business One, SAP Business ByDesign and SAP S/4 HANA) to Retailers.

This is a massive opportunity for SAP Partners who come directly to us or are directed to us by SAP with Retail Opportunities. They benefit from our 30+ years of Retail Experience as we conduct the entire Pre-Sales Process, Implementation and Roll Out of Hardware, POS configuration and Software in synergy with you.

SAP Partners also receive revenue from the licenses while their clients benefit from an SAP-powered Retail Platform which is closely coupled with SAP ERP Software. We have rolled out successful, large license revenue deals with Partners on SAP Business One, SAP Business ByDesign and SAP S/4 HANA.


If you want to future-proof your Retail Business or your support clients with an SAP-Authored state of the art Retail Solution, please get in touch with TRC Solutions.

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